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Course description
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Syllabus (2022.07.08)
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Week 1_ppt
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Group list for BQM - student
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Week 2 - Quiz review
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Week 2_ppt
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(Case Spreadsheet) - Starbucks - Delivering Customer Service
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Syllabus (updated)_2022-Sep-28
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Week 3 - Quiz review
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Week 3_ppt
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Week 4 - Quiz review
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Week4_ppt
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Week 5 - Quiz review
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Week5_ppt
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Week 6 - Quiz review
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Week6_ppt
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Week 7 - Quiz review
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Week7_ppt
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Week 8 - mid-term review
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Data_score
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Week9_ppt
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Week10_ppt
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Week 10 - Quiz review
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Referenced_format_Final_project
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Week11_ppt
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Week 11 - Quiz review
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Week 12 - Quiz review
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Week 12_ppt
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Week 13_ppt
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Week 13 - Quiz review
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Week 14 - Quiz review
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Week 14_ppt
- Course Introduction
- Course Plan
- 評論